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Okena Systems

Service

IT maintenance for businesses

Maintenance is not support under another name: it is the work that leaves fewer incidents to support in the first place. A fixed monthly fee, regular reviews of what you have, and an up-to-date inventory of machines, licences and backups. For companies in Barcelona and Baix Llobregat that would rather not find out about problems once they are urgent.

Request a free assessmentCall 622 317 788

The problem

How this differs from one-off support

Both are necessary, but they solve different problems. It is worth knowing which one you need:

  • One-off support acts once something has already failed. Maintenance tries to stop it failing.
  • One-off support is invoiced per job, so a bad run turns into a large invoice. Maintenance is a fixed fee that does not move.
  • With one-off support, every call starts by explaining your network again. With maintenance it is already documented.
  • One-off support has no idea that a disk has been warning about its own death for three months. Maintenance does, because it looks.
  • One-off support is not answerable for whether the backups are running. Maintenance checks them.

Scope

What is in, and what is not.

What the fee covers

  • All incident support, with no per-job counting
  • An up-to-date inventory of machines, licences and users
  • Operating system and business software updates
  • The user lifecycle: joiners, leavers and permission changes
  • Backup checks, including proof that a restore actually works
  • Continuous monitoring of servers and critical services
  • Administration of Microsoft 365 or Google Workspace
  • A regular report on the state of the infrastructure

What is quoted separately

  • Hardware and licences: the fee covers the work, not the kit
  • Projects: migrations, a server replacement, cabling a new site
  • Work outside the agreed hours, where the job can be scheduled
  • Data recovery that needs an external laboratory

How it works

How it starts

  1. Inventory and assessment

    Before quoting we need to know what is there: how many machines, how old, which licences, how email is set up and whether the backups work. This part is free and commits you to nothing.

  2. A proposal with the scope in writing

    Fee, what is in, what is out and during which hours. No small print: if it is not written down it is not included, and that protects both sides.

  3. Catching up

    Anything the assessment finds broken gets fixed before maintenance starts. There is no point maintaining an installation that begins broken.

  4. Business as usual

    Day-to-day support, scheduled reviews and the report. Plus a quarterly call about what is coming: renewals, growth, machines that are running out of road.

Who it is for

When it makes sense

  • If IT has already cost you a working day

    Email down for a morning or a server stopped for an afternoon costs more than several months of the fee. That is usually the sum that decides it.

  • If nobody knows what is on the network

    Without an inventory you cannot plan, budget or know whether you are covered. Maintenance starts exactly there.

  • If you depend on a system to invoice

    When the business stops because a program stops, prevention stops being optional.

Service area

Where we work

Maintenance is mostly delivered remotely, with as many on-site visits as the installation needs. The usual area for on-site work is Baix Llobregat and the Barcelona metropolitan area.

For companies outside that area, remote maintenance is workable as long as there is no physical infrastructure that needs frequent attendance. We look at it case by case, rather than committing to something we cannot deliver.

See the service area across Baix Llobregat and Barcelona

Questions

Frequently asked questions.

How is the fee worked out?
From the inventory: number of machines and users, servers, and which services are in scope. That is why the assessment comes before the price — quoting without knowing the installation is guesswork.
Is there a lock-in period?
No. The contract can be ended with the notice you agree, and with the documentation of your infrastructure handed over. Keeping a client through a clause is not a relationship worth keeping.
What if we have a serious incident on a Saturday?
The hours of cover are set in the contract, along with what counts as critical and what does not. It is one of the things worth agreeing up front rather than assuming.

Start by knowing what you have

The inventory and the assessment are free and commit you to nothing. Even if you don't sign, you keep the map of your own infrastructure.

Talk to a technician

You may also need

Related services.

Would you rather talk it through? Call 622 317 788. You get the same person who will do the work.